Frequently asked questions

Contacting us

I have a question about Monkseaton Arms, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our feedback form https://www.guestfeedback.co.uk/nationalsearch/themonkseatonarmswhitleybay/

I would like to contact Monkseaton Arms

Please contact Monkseaton Arms directly on 0191 251 3928 or pop into our pub.

Are you on Facebook and Twitter?

Yes, you can find us on Facebook or Twitter. Follow the links at the bottom of our website.

Dining with us

How do we book a table at Monkseaton Arms?

You can now book a table at Monkseaton Arms online with our booking tool. Simply navigate to our homepage, click on the table booking tab and fill out the form.

What are your opening times/food service times/breakfast times?

Monkseaton Arms is open seven days a week. However, our opening times and food service times do vary, so please check on the Find Us page for Monkseaton Arms times.

Where can I get nutritional information on your menus?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page.

Is there allergen/special dietary information available for guests?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page.

Where can I find menu prices?

Please visit our food page and download the PDF version of our menu to see all of our prices.

Vouchers and Promotions

How do I receive news and promotional offers?

You can receive offers by signing up to our mailing list. Click the link at the very top of the page or click here.

How do I use a promotional voucher that has been emailed to me?

To use an offer, you can print it out, or simply present your smartphone to the server prior to paying the bill.

What if I didn't receive an offer?

Please ensure you have signed up to our newsletter, please note that not all guests will receive the same offer at the same time.

How do I unsubscribe from receiving promotions?

You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.

Other

Are there any parking restrictions at Monkseaton Arms?

Some of our pubs do operate a parking system which will be indicated by signage in the car park however if unsure please check with the pub on arrival.

I have received a parking fine after dining at Monkseaton Arms. What do I do next?

If you have received a car parking fine please contact the car parking company directly using the information on the fine that you have received.

Do you allow E-Cigarettes in your restaurant?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.

Do you use Halal meat in your meals?

When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants.

To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal-certified meat. Please also be aware that none of the meals on our menus are prepared or cooked to a Halal standard.

What ID do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

Can you sponsor my charity or provide me with a raffle prize?

All requests for charity donations and raffle prizes are taken by our manager. If you would like to contact Monkseaton Arms or pop in you can ask the manager directly.

Is there disabled-access to your restaurants?

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.

However, in some  cirmumstances, often small  sites or perhaps listed buildings,  alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.

I have been barred from Monkseaton Arms

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

Do you allow dogs in your pubs?

We allow guide dogs and assistant dogs into our pub. Please contact Monkseaton Arms directly to check before you visit to avoid disappointment.